Limezest Handmade Personalised Silver Jewellery

Shipping, Postage and Packing

IMPORTANT INFORMATION

Orders can be sent using two options:

  • Royal Mail Special Delivery (insured) - £7.15  *Recommended*
  • Royal Mail 1st Class Recorded (uninsured) - £2.50

 

Currently we only ship to the UK, please contact me for over seas shipping.

 

Your order will normally be dispatched 1-2 working days if the item is in stock (working days are Monday – Friday) after the payment has cleared. Any orders taken over the weekend will be dispatched similarly. If for any reason there is a delay in dispatching your items, you will be sent an advisory email.

If you have ordered a personalised item, please cotnact me to discuss turn around, usually these items can take anywhere between 1-2 weeks sometimes longer during peak times (Mothers day, Christmas etc) I will always inform you of my timescales when asked.

 

 If you are purchasing jewellery items from us, we strongly recommend that you have your items sent by Royal Mail Special Delivery, which includes a compensation service. Your jewellery items are NOT insured by Royal Mail if you have them sent by First Class Recorded Delivery (a signed for only service)

 

LimeZest is NOT liable for the replacement or refund of any lost or damaged goods where proof of postage exists nor is LimeZest responsible for jewellery where the customer has chosen NOT to insure the package using the Royal Mail Special Delivery option which we recommend.

 

 

Royal Mail Special Delivery terms - Recommended

 

  • Compensation for loss or damage of your package up to £2500
  • Guaranteed next day delivery before 1.00pm (excluding weekends)
  • Signature taken at destination 

 

 

Royal Mail 1st Class Recorded Delivery terms

  • A cheaper service but without compensation for loss or damage

     

  • Next working day delivery for most 1st Class Recorded items, although this is not guaranteed as per the information on the Royal Mail website.
  • Signature taken at destination 

All of the above are subject to the terms and conditions of the Royal Mail which can be found on www.royalmail.com 

 

Returns

 Personalised, custom, handmade to order items are non returnable unless deemed faulty. 

For in stock items if the jewellery is not to your liking, you may return it within 7 days of receipt, in the original packaging, for a full refund or exchange, but you will be responsible for return (insured) postage costs. Customers must contact LimeZest before returning an item by emailing lisa@limezest.net. and a postal address will be provided for returning the item.

In the unlikely event of a breakage due to workmanship, a full refund or exchange will be offered within 7 days of receipt of the returned goods. Otherwise the item will be repaired, free of charge, and returned within 14 days. Items damaged through misuse, neglect, accident, or by 'normal' wear and tear and made-to-order items cannot be returned, refunded or exchanged.

 

You are responsible for both the postage and the goods when returning items. LimeZest cannot be held responsible for any damages or losses incurred by Royal Mail service and therefore cannot refund any items that are not received or received damaged. It is therefore recommended that you send returns by Royal Mail Special Delivery (Insured) and in the original packaging.

In the case of losses or damage incurred by Royal Mail when returning items to us, it will the responsibility of the customer to make a claim to Royal Mail.