Terms & Conditions
All prices quoted on the website are retail, displayed in (£) Pounds Sterling, and exclude the cost of delivery.
Payment for all orders (including those placed from outside the UK) are made in (£) Pounds.
All goods remain the property of Limezest Jewellery until payment is received in full.
Although we try to ensure all our prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered we will contact you as soon as possible.
All Limezest jewellery is made to order in my workshop and delivery times may therefore vary. If you require a piece of jewellery by a particular date (e.g. a birthday or anniversary), or within 14 days of ordering, please get in touch as soon as possible after placing your order. Unless we agree by email to deliver goods by a special date, we cannot accept liability if the goods do not arrive within the delivery times stated below.
As everything is made to order, delivery times depend on the materials used and the delivery destination.
Please note that at periods of high demand, the usual 7-14 day delivery times referred may be extended to 21 days (see also ‘Christmas Orders’).
If you have any queries about your delivery please contact: [email protected]
Please note that November and December are very busy periods, and the usual 7-14 day delivery times referred to may be extended to 21 days. I will of course notify you of changes, and when ordering please always ask for last posting dates to be sure of delivery in time for Christmas.
Shipping, Postage & Packaging
Orders can be sent using two options:
- Royal Mail Special Delivery (insured) – £6.95 *Recommended*
- Royal Mail 1st Class Recorded (uninsured) – £2.95/£3.95 (depending on size)
If you are purchasing jewellery items from us, we strongly recommend that you have your items sent by Royal Mail Special Delivery, which includes a compensation service. Your jewellery items are NOT insured by Royal Mail if you have them sent by First Class Recorded Delivery (a signed for only service)
LimeZest is NOT liable for the replacement or refund of any lost or damaged goods where proof of postage exists nor is LimeZest responsible for jewellery where the customer has chosen NOT to insure the package using the Royal Mail Special Delivery option which we recommend.
Shipping Options Detail
All of the below options are subject to the terms and conditions of the Royal Mail which can be found on www.royalmail.com
Royal Mail Special Delivery terms – Recommended
- Compensation for loss or damage of your package up to £500
- Guaranteed next day delivery before 1.00pm (excluding weekends)
- Signature taken at destination
Royal Mail 1st Class Recorded Delivery terms
- A cheaper service but without compensation for loss or damage
- Next working day delivery for most 1st Class Recorded items, although this is not guaranteed as per the information on the Royal Mail website.
- Signature taken at destination
Please Note: Personalised, custom, handmade to order items are non returnable unless deemed faulty.
For in stock unpersonalised items if the jewellery is not to your liking, you may return it within 7 days of receipt, in the original packaging, for a full refund or exchange, but you will be responsible for return (insured) postage costs. Customers must contact LimeZest before returning an item by emailing [email protected]. and a postal address will be provided for returning the item.
In the unlikely event of a breakage due to workmanship, a full refund or exchange will be offered within 7 days of receipt of the returned goods. Otherwise the item will be repaired, free of charge, and returned within 14 days. Items damaged through misuse, neglect, accident, or by ‘normal’ wear and tear and made-to-order items cannot be returned, refunded or exchanged.
You are responsible for both the postage and the goods when returning items. LimeZest cannot be held responsible for any damages or losses incurred by Royal Mail service and therefore cannot refund any items that are not received or received damaged. It is therefore recommended that you send returns by Royal Mail Special Delivery (Insured) and in the original packaging.
In the case of losses or damage incurred by Royal Mail when returning items to us, it will the responsibility of the customer to make a claim to Royal Mail.
Hallmarking is your guarantee of quality.
All pieces of silver jewellery over 7.8g are required to have a hallmark are independently marked for fineness and are assayed at the Birmingham Assay Office, this includes all gold items over 1g and silver weighing over 7.8g.
For further information about hallmarks and what they mean visit the Birmingham Assay Office website https://theassayoffice.co.uk/
Disclaimer & Liability
Limezest Jewellery website provides a general description of the nature of the goods. I endeavour to ensure that all descriptions and illustrations of the items on the website or otherwise provided to you by us are accurate but there may be slight variations due to print and publishing limitations. Gemstone colours on the website act as a guide and may vary depending on different screen resolutions.
Limezest jewellery reserves the right to remove any items listed in the website from sale, to change designs, technical specifications or alter prices without prior notice.
Except in relation to the description of products and services available for order from our website, we make no guarantees or warranties concerning the security, timeliness, relevancy, sufficiency, accuracy or reliability of any data, information, or services provided to you on or through this site. We will work to keep the website up to date but cannot guarantee that this site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on any technology. We will endeavour to allow uninterrupted access to the site but access may be suspended, restricted or terminated at any time.
The site may contain direct links or hyperlinks to websites that are maintained by third parties. When utilising such a link, you are leaving our site; therefore, Limezest Jewellery has no control over, does not endorse, and rejects firmly all and any liability and is not liable for damages and costs incurred by the user, the quality, operation, reliability, compliance with laws, ethics, business practices, nor content of such third party websites, or for any product or service advertised or provided therein.